Location:
Sheffield, IA
Job Summary:
The IT Specialist Intern supports the IT department in maintaining and improving the organization's computer systems, networks, and related technologies. This position provides hands-on experience in troubleshooting technical issues, assisting with system changes and upgrades in a day-to-day service desk role under the supervision of senior IT staff.
Essential Job Requirements:
Currently pursuing or recently completed an Associate’s or Bachelor’s degree in Information Technology, Networking Specialist, IT Specialist, or a related field. Strong troubleshooting and analytical skills. Knowledge of network and operating system fundamentals. Attention to detail and commitment to maintaining documentation. Time management skills to balance multiple support requests or projects.
Preferred Skills:
Knowledge of: Familiarity with Microsoft M365 environment preferred. Previous coursework, lab work, or on-the-job experience in IT Systems or networking preferred. Basic administration of Windows desktop and server (user accounts, shares, printers). Understanding of OS installation, imaging, updates, and patching concepts. Understanding of TCP/IP, DNS, DHCP, gateways, and subnetting at a basic level. Ability to read, follow, and create technical documentation, KB articles, and runbooks. Basic understanding of network concepts and operating systems.
Job Duties:
- Respond to help desk tickets and user support requests
- Maintain accurate logs of support requests and resolutions
- Troubleshoot technical issues under the guidance of IT staff
- Perform routine maintenance tasks such as patching and updates
- Attend and participate in monthly team review meetings
- Assist with installation, configuration, and maintenance of workstations, software, and network hardware.
- Provide on-site technical support for special events or training sessions.
- Participate in system and network upgrade projects.
DISCLAIMER:
The above description is meant to describe the general nature and level of work being performed. Duties are subject to change or to be added. At any time, Sukup Manufacturing Co. has the right to modify the job responsibilities that are to be performed in any position with or without notice.
*must be eligible
Equal Opportunity Employer
It is, and will continue to be, the policy of Sukup Manufacturing Co. to practice a program of equal employment designed to assure that all employment decisions and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, veteran status, national origin, disability, age or sex.
In addition to providing equal employment opportunities, it is also our policy to provide an environment free from unlawful harassment, including sexual harassment. Any alleged violation of this policy will be investigated and disciplinary action will follow as required.
Immigration Sponsorship: Applicants must be authorized to work for ANY employer in the U.S. Sukup Manufacturing Co. is unable to sponsor or take over sponsorship of an employment Visa at this time unless explicitly annotated within the individual job posting.
